ATMtrailer.com provides quality products and as a general rule does not allow returns or refunds. If you ordered the wrong product or received the wrong product please call our customer service line at 855-619-4440 to arrange for replacement with the correct product. In the event a refund is issued it will be sent by Cashier's Check. Receipt of the Cashier's Check waives any additional claims. Claims that the Cashier's Check is not received will result in a 90 day waiting period for a replacement Cashier's Check. Requests for refund must be in writing and refund is at the sole discretion of ATMtrailer.com. ATMtrailer.com is not responsible for delays due to supplier back orders, failure of shippers to deliver on time or natural disasters. Projected delivery dates are based on past experiences in dealing with suppliers and shippers and are good faith estimates.